These Terms form an agreement between you and Teinc Food (operated by Teinc Solutions) for your use of the Teinc Food mobile app and related services.
You must be at least 18 years old and legally capable of entering contracts in Ghana. The service is currently available in selected Ghanaian cities; features and coverage may change. We grant you a personal, non-transferable, revocable license to use the app for ordering food for yourself or your household — not for resale, scraping, or reverse engineering.
You may register with your email, phone number, or a social login (Google, Apple, Facebook). You confirm that the details you provide are accurate and belong to you.
• Keep your password, OTP codes, and devices secure. Activity under your account is your responsibility — tell us immediately at [email protected] if you suspect unauthorized access.
• One account per person. We may merge, suspend, or close duplicate or fraudulent accounts.
• Keep your profile, phone number, and delivery addresses up to date so orders and OTP codes reach you.
Menu items, prices, and availability are set by restaurant partners and shown in Ghana Cedis (GHS), inclusive of applicable taxes where stated. A displayed price is an invitation to order; your order is confirmed only when the restaurant accepts it.
• Payment methods: Mobile Money (MTN, Telecel, AirtelTigo), debit/credit cards via Paystack, and your Teinc Food wallet balance. Cash on delivery is available only where explicitly offered.
• Delivery fees, service fees, and surge pricing (during peak demand or bad weather) are shown before you pay — placing the order means you accept them.
• Authorization holds: your provider may temporarily hold funds when you check out; holds are released automatically if the order is not confirmed.
• Failed or expired payments cancel the order. You authorize us (via our licensed payment partners) to charge your chosen method for the order total plus any post-delivery adjustments you approve (e.g. address-change fees).
Delivery times shown at checkout are estimates based on preparation time, distance, traffic, and weather — not guarantees. Most orders arrive within 30–60 minutes.
• Provide an accurate address, landmark, and a reachable phone number. Riders may call you on arrival.
• Be available to receive the order. If you are unreachable after reasonable attempts, the order may be marked delivered or returned, and the charge stands.
• Check your order on arrival and report missing or wrong items immediately via the order screen or in-app chat so we can investigate while evidence is fresh.
You may cancel free of charge before the restaurant confirms your order. After confirmation, preparation may have started:
• If the restaurant or rider cancels (e.g. item unavailable, restaurant closed), you receive a full refund to the original payment method or your wallet.
• If you cancel after confirmation, a cancellation fee up to the order total may apply, depending on preparation stage.
• Wrong, missing, or unsafe food: report within 24 hours with photos where possible. Verified cases are refunded or redelivered at our discretion.
• Approved refunds are processed within 5–7 business days to Mobile Money/cards, or instantly to your Teinc Food wallet where offered. Provider delays beyond our control will be communicated.
Restaurants on Teinc Food are independent businesses responsible for food quality, preparation hygiene, accurate menus and prices, and honoring confirmed orders. Teinc Food provides the ordering, payment, and delivery platform and vets partners at onboarding, but cannot guarantee every meal.
If a partner repeatedly fails quality or confirmation standards, report it — we review ratings, complaints, and fulfillment data, and may suspend or remove partners.
Treat restaurants, riders, and support staff with respect. You agree not to:
• Abuse, threaten, harass, or discriminate against any person using the platform.
• Commit fraud (fake orders, false refund claims, payment abuse, fake reviews) or use stolen credentials.
• Misuse promos (multiple accounts, stacking against stated terms) or interfere with the app's operation.
• Share OTP codes, or request riders to perform unsafe, illegal, or off-platform tasks.
Violations may lead to warnings, promo removal, order cancellation, account suspension, or a report to law enforcement for serious abuse.
You may rate orders, restaurants, and riders. Reviews must be honest, based on your own experience, and free of insults, personal data, or spam. We may remove reviews that violate these rules or are incentivized without disclosure. Aggregated ratings help other customers and our partner-quality program.
Teinc Food provides the platform "as is". To the maximum extent permitted by Ghanaian law:
• We are not liable for indirect or consequential losses (e.g. missed events) arising from delayed or failed deliveries, except where caused by our proven negligence.
• Our total liability for any order is limited to the amount you paid for that order.
• Nothing here limits liability for death, personal injury, or fraud caused by our negligence, or any rights you hold under Ghana's consumer-protection laws that cannot be excluded.
The Teinc Food name, logos, app design, text, graphics, and software are owned by us or our licensors and protected by copyright and trademark law. You may not copy, modify, distribute, or use them without written permission, except for normal in-app use. Restaurant menus and images belong to the respective partners. Feedback you send us may be used to improve the service without compensation.
We may update these Terms as the service evolves. Material changes will be announced in the app and/or by email at least 7 days before taking effect. Continued use after the effective date means you accept the revised Terms. If you disagree, stop using the service and optionally delete your account.
These Terms are governed by the laws of the Republic of Ghana. Disputes should first be raised with [email protected] so we can resolve them informally. Unresolved disputes fall under the jurisdiction of the courts of Accra, Ghana.
Questions about these Terms?
• Email: [email protected]
• Phone: +233 50 398 1913
• In-app: Profile > Help, or chat with support.
Last updated: October 2026.