Legal
How Teinc Food collects, uses, shares, and protects your personal information.
Last updated: November 4, 2026
Teinc Food ("we", "us", "our") respects your privacy. This Privacy Policy explains what personal information we collect when you use the Teinc Food mobile app and related services, how we use and share it, and the choices you have. By creating an account or using Teinc Food, you agree to the practices described here. We process personal data in line with the Data Protection Act, 2012 (Act 843) of Ghana and guidance from the Data Protection Commission.
We collect only the information needed to run the service: • Account information: your name, email address, phone number, password (stored as a secure hash), profile photo, and login method (email, phone/OTP, Google, Apple, or Facebook). • Order information: delivery addresses, saved locations, cart contents, order history, payment method references, wallet transactions, and promo usage. • Location data: your device location (with your permission) to show nearby restaurants, track deliveries, and calculate fees. You can switch this off in your device settings, but delivery features may not work without it. • Device and usage data: device model, operating system, app version, push-notification tokens, crash reports, and how you use the app (screens viewed, taps) to fix bugs and improve the experience. • Support communications: messages you send to support or riders through in-app chat or WhatsApp, including any photos or details you share while resolving an issue.
We use your information to: • Create and manage your account, verify your identity (including one-time passcodes), and keep your login secure. • Process orders end to end: sending them to restaurants, dispatching riders, tracking delivery, and handling payments and refunds. • Provide customer support, respond to complaints, and resolve disputes. • Send transactional messages (order confirmations, OTP codes, delivery updates). With your consent, we may also send offers and promotions — you can opt out at any time. • Detect fraud, abuse, and policy violations, and comply with legal obligations. We do not use your personal data for purposes unrelated to the service without asking first.
We share data only as needed to operate Teinc Food: • Restaurants receive your order details and delivery information so they can prepare your food. • Riders receive your name, phone number, delivery address, and live location context needed to complete the delivery. • Payment providers (Paystack) process Mobile Money and card payments. We never see or store your full card number or MoMo PIN. • Service providers such as hosting, SMS/WhatsApp messaging, push notifications, maps, and analytics vendors, bound by contract to use data only for our instructions. • Authorities, when required by Ghanaian law or a valid court order, or to protect safety and prevent fraud. We do not sell your personal information to anyone.
We keep your information only as long as needed: • Active accounts: data is retained while your account is open. • Deletion requests: your account is deactivated immediately and can be restored for 30 days. After that window, most personal data is deleted or anonymized. Order and payment records may be kept longer where tax, accounting, or anti-fraud law requires it. • Support chats and transaction logs: kept for up to 24 months to resolve disputes, then anonymized. • Marketing consents: kept until you withdraw consent.
We protect your information with encryption of data in transit (TLS) and at rest, salted password hashing, one-time passcodes with short expiry, role-based access for staff, and regular security reviews. Our staff only access personal data when needed for support, safety, or legal reasons, and access is logged. While we work hard to protect your data, no internet service is 100% secure — please keep your password and OTP codes private and tell us immediately if you suspect unauthorized access.
Under Ghana's Data Protection Act, 2012, you have the right to: • Access the personal data we hold about you. • Correct inaccurate or incomplete data (most profile details can be edited in the app under Profile). • Delete your account and personal data via Profile > Privacy & Security > Delete Account. • Object to or restrict certain processing, and withdraw marketing consent at any time. • Lodge a complaint with the Data Protection Commission if you believe your rights have been violated. To exercise these rights, email [email protected] with the subject "Data Request". We respond within 30 days and never charge a fee.
The mobile app does not use browser cookies, but it does use similar technologies: push-notification tokens, device identifiers for fraud prevention, and anonymized analytics to understand feature usage. Our website (if you visit it) may use cookies for login sessions, preferences, and analytics. You can control cookies through your browser settings; blocking them may limit some website features.
Teinc Food is intended for individuals aged 18 and above. We do not knowingly collect personal information from children under 18. If you believe a child has provided us with personal data, contact [email protected] and we will delete it promptly. Accounts found to belong to under-18 users may be closed.
We may update this Privacy Policy as the service evolves. Material changes will be announced in the app and/or by email, and the updated policy takes effect on the date stated. Continued use of Teinc Food after changes take effect means you accept the revised policy.
Questions about privacy or this policy? Contact our Data Protection Officer: • Email: [email protected] (subject: "Privacy") • Phone: +233 50 398 1913 • In-app: Profile > Help, or chat with support. Last updated: October 2026.
Questions about this policy? Contact our team. Contact us